Thornbury Car Centre
Customer reviews of Thornbury Car Centre
At Thornbury Car Centre we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Thornbury Car Centre
Based on 116 customer reviews
By Steve B on 03 February 2020 | Purchase not verified
I bought a car from Thornbury, didn't find them pushy, the car was ready for a test drive when I arrived, and I could decide at my own leisure. When I did decide to buy it, they were very helpful, not only with the purchase but also with the tax etc...There was a slight problem with the car post sale, but again they were very helpful and sorted it all out. I always think you can tell the quality of the company on how they sort problems, you hope not to have any, but at least you know these guys will sort them if you do. 5 Stars.
By DIEGO P on 29 January 2020 | Purchase not verified
Bad experience, this company does not give you any waranty. Battery flat and I have to repair the damaged wheels that I noticed driving at 70 mile per hour, total expent GBP 700. And Thornbury Car Centre does not give me any refund. I Bought this car for GBP 14.000 CASH. And also bouth from them an insurance that in the end does not cover it.
Poor attitude of staff
By Alexander O on 15 November 2019 | Purchase not verified
Poor customer service, staff body language and attitude poor when trying to amicably resolve issues with car. Car sold as clean but was in fact very dirty inside and had been given a token wipe to remove some surface dirt.
Excellent customer experience
By Pat W on 03 June 2019 | Purchase not verified
We bought a mini clubman. We couldn’t fault the customer service. The staff we’re extremely helpful and friendly. It is the best car buying experience we have ever had. Thank you so much.
Great car and service
By Will H on 25 November 2017 | Purchase not verified
We bought a lovely blue 1.9 Golf TDI with auto gearbox, hard to come by so three hour return journey! Worth it and car like a dream. We did our own full AA Check to be 100% which was fine and all documentation is in A1 order, as it said on the tin. Took it for a hard test drive to ensure no noisy parts etc and Naz in the showroom made us a coffee whilst we insured and taxed the car! Comes with a year AA membership too which is great. Will & Jessie
Nothing but issues
By Carl B on 05 October 2017 | Purchase not verified
Bought a Saab which had to go back several times for various issues. All fixed under warranty but an inconvenience. I've covered about 4000 miles since having it and it's just gone in for an MOT. £530 to get it through. Makes me wonder how it managed to get through the last MOT which was carried out by the garage next to Thornbury Car Centre!!